Prepare for your Next Interview
|
Welcome to the Geeks Talk forums. You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today! If you have any problems with the registration process or your account login, please contact contact us. |
Testing Interactive voice response systems
This is a discussion on Testing Interactive voice response systems within the Testing Issues forums, part of the Software Testing category; I need information on how does Customer data collected from IVR is passed to the agent ? Role of CTI in specific terms?...
|
|||||||
10-12-2009
|
|||
|
|||
|
Testing Interactive voice response systems
I need information on how does Customer data collected from IVR is passed to the agent ? Role of CTI in specific terms?
|
| Sponsored Links |
|
10-13-2009
|
|||
|
|||
|
Re: Testing Interactive voice response systems
Hello,
There are few ways this can be done depends on which CTI they use. The collected data can be send as Attached Data to some IVR/CTI server runs in between IVR and CTI which will be responsible for sending the data part of it where the voice will get to call center via telecom provider. Another way few are doing when they are using voip solutions, having a webservice which can lookup the data recorded and collected in IVR, then Agent Desktop tool can make a call with ANI since the call centers gets the customer account number to get the data collected in IVR.. THanks,
|
| The Following User Says Thank You to admin For This Useful Post: | ||
 |
|
«
Mainframes Testing...
|
Please post interview questions for medical(laboratory equipment) devices company
»
| Thread Tools | |
| Display Modes | |
Linear Mode
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| IVR systems testint using voice quality measurement | sevana | Testing Issues | 0 | 06-08-2009 07:21 AM |
| Difference between state-based systems and reactive systems. Are they the same? | roadrunner1301 | OOPS | 0 | 07-04-2008 03:32 AM |
| Interactive form | rashmi31 | SAP R/3 | 0 | 06-19-2008 08:24 AM |
| Interactive Voice Response | Beena | Oracle Apps | 2 | 09-22-2007 02:15 AM |
| Best testing practice for a Payment Systems | Geek_Guest | Testing Issues | 3 | 06-18-2007 04:31 AM |
All times are GMT -4. The time now is 08:57 AM.
