Hello,

We have Siebel Call Center 6.2.3, and I've deleted a position (not the employee) from a valid user, and then I've created again, since it was a mistake.
Now the user cannot see his contacts/oportunities.
I've tried to change the table keys but I did not have success.

Can anyone please help me to exchange this user position to the last one, so he can see his contacts/oportunities again?

Thanks,

Julio Silva

you create a user and assign that position .but u not able to see business entities(contact,oppertinuty....) because u must be assign some resposibility and view.

Go to site Map and choose administration_Application then responsibilities right click new record then enter value after that enter the respective view and assign user names are there input.
You have any confusion then mail me ravipoly@gmail.com