Madhu

• Jul 24th, 2012

 

They are the standards used by each company to support the tickets.

santha

• Dec 7th, 2012

 

L1,L2,L3 support means..its quit common for the all administrations in Information Technology. its not only for the tickets handling. L1 is junior level monitoring and operator role..L2 is its has some configuration role..L3 means all bellow level tasks and installations can be done by the complete administration..