Issue from the client

Q.If client finds an issue and sends the screenshot without any description,you try to reproduce the cause but you cannot find any such issue,you test and see that the application is working fine.So what will you do?

moneecasinha
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Apr 21st, 2012
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Sep 11th, 2012

I will ask the customer the exact scenario due to which the error is seen. I can ask the input values that were used to re-generate the scenario. If i cannot find the issue at my end then I will inform the client that it may be environment related issue as i am not able to reproduce the same. Then finally we can approach the developer to verify the issue in the live environment.