If we get page cannot be displayed then how you are going to troubleshoot the issue ?

Questions by kirankumar samudrala   answers by kirankumar samudrala

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Preetham R Enjamuri

  • Nov 9th, 2011
 

It is a HTTP 404 error. If you get this error we need to check the logs for application server status. The page expecting by the request is not finding that means request is reaching the server but it is not available at expected location.

First try to hit the webserver if that is gud then hit the application server directly if both of them work then there is an issue with plugin.sometimes the webserver will be in hung state kill the webserver processes which can be found by the command ps -ef |grep . kill all the process and restart the webserver.

Now try the above steps again and also check the status of the appserver (JVM)

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