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Your Customer does not know how to write UAT documents How will you Handle this situation?

  
Total Answers and Comments: 4 Last Update: September 05, 2009     Asked by: neeladri 
  
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March 17, 2008 06:19:23   #1  
devanshu20 Member Since: October 2007   Contribution: 9    

RE: Your Customer does not know how to write UAT documents How will you Handle this situation?
Well a Tester can help Customer to Design User Acceptance Test Cases. Normally use cases are created during the requirements definitions phase of a project. Mainely USer Acceptance Test Cases must be concentrated and addresses the user's(Customer's) functional needs.UAT Test Cases should be designed with considering points like customer exact needs User environments User simultenious loads etc etc.
 
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February 26, 2009 00:29:03   #2  
srinivasulub1981 Member Since: December 2005   Contribution: 377    

RE: Your Customer does not know how to write UAT documents How will you Handle this situation?
I think most of the custemors definitely know about how to write UAT and all...in worst case if he doesn't know then we can help him as how to do the acceptance testing and what should it contains ie ask him to prepare the test cases for the functional part of application and what exactly he needs from the application.


Srinivas

 
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March 21, 2009 14:59:28   #3  
abisurd Member Since: March 2009   Contribution: 5    

RE: Your Customer does not know how to write UAT documents How will you Handle this situation?
If my customer does not know how to write the UAT test cases I would do the following

1. Suggest a template for UAT test plan that is minimalistic in nature. It would address some setup and environment issues suggested use cases and include test cases.

2. If I have the time I would discuss with the customer about the features they think are most important. I would further clarify if they have any use cases or stories about the features that can help me identify the test cases. I can use this discussion to identify test cases I might already have created during the internal testing process or would have to write new ones.

3. The minimum I can do is to select a bunch of my test cases club a few related ones into more high-level test cases and give them to the user. This is if I do nto have the time (or for that matter the inclination) to discuss with them what I described in step 2.

In practice it may be more important to drive the UAT and to get the customers to actually spend the time on UAT rather than defining the tests. Customer susually have some idea of what they want. If they do not God save you and your customer!

 
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September 05, 2009 02:52:47   #4  
rajmohan23 Member Since: August 2009   Contribution: 39    

RE: Your Customer does not know how to write UAT documents How will you Handle this situation?
hi
the tester is more responsible for giving the quality product.if the c dont know we have to help and test the uat n explain them

 
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