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 Business Analyst  |  Question 33 of 130    Print  
What would you do if the client says that you and the other analysts cannot directly talk to the users?

  
Total Answers and Comments: 2 Last Update: August 13, 2009     Asked by: SnehaShah 
  
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 Best Rated Answer
Submitted by: gaganrana
 
If this happens then explain the purpose of your talk (e.g. capture requirements) and why its important to talk to users directly (e.g. the quality of requirements will be better if they comes directly from the users mouth). Explain them that it will be a high risk to the project if analyst can't talk to the users directly. Client can give access to indirect (surrogate) users but explain that the quality of requirements will be not good. Hopefully your client will agree by now otherwise flag it as a higher risk in Business Requirement Document and highlight during your meeting with your PM and Project Sponsors. Now, its your PM or project sponsors duty to provide you access to those direct users. If they can't than you are safe anyways.

Above answer was rated as good by the following members:
pghalke
March 27, 2007 07:05:50   #1  
prsh_patel Member Since: March 2007   Contribution: 4    

RE: What would you do if the client says that you and ...
Check the organisational hierarchy at the clientside it happens many times without permission from the department head end user doesnt entertain any analyst.

What i'll advise you is try to talk with them informally sitting to gether in lunch time or at after noon tea time be more friendly with them and show you are curious enough and know how end user carries their day to day activities.

This is all your personal traits how you get along with them and make them speak. Initially u'll find them difficult to deal with praise them for what they are doing make them feel that they are doing very important activity. This is will definatly help you in sharing good relationship with clients.


 
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August 12, 2009 16:56:05   #2  
gaganrana Member Since: August 2009   Contribution: 4    

RE: What would you do if the client says that you and the other analysts cannot directly talk to the users?
If this happens then explain the purpose of your talk (e.g. capture requirements) and why its important to talk to users directly (e.g. the quality of requirements will be better if they comes directly from the users mouth). Explain them that it will be a high risk to the project if analyst can't talk to the users directly. Client can give access to indirect (surrogate) users but explain that the quality of requirements will be not good. Hopefully your client will agree by now otherwise flag it as a higher risk in Business Requirement Document and highlight during your meeting with your PM and Project Sponsors. Now its your PM or project sponsors duty to provide you access to those direct users. If they can't than you are safe anyways.
 
Is this answer useful? Yes | NoAnswer is useful 1   Answer is not useful 0Overall Rating: +1    

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What would you do if the client says that you and the other analysts cannot directly talk to the users?
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We are going to a client on Monday to help them with their requirements. We have just received a business case from the client, and they have no tools in place. What would we do the first week? 
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