susindraan

• Dec 11th, 2006

 

Call center applications contins about sales,consumer secotro,contact center etc. so sales applications is one part of the call center applicaitons. I am not sure I think so.......

thnkyou

yours

susindraan.A

sweeti

• Mar 8th, 2007

 

The Call Center application is by dealing with the consumers directly throw telephone or mails
The Sales Application is the related to Sales in indirectly like eSales.

Vinayan

 Profile Answers by Vinayan 

• May 24th, 2008

 

Sales used by Sales representitive's and thier organisation to sell the products in the market.
Call center is a service application meant for after sales support - mainly - email support (EMR),  phone support (CTI) and others.

pdmaheshpd

 Profile Answers by pdmaheshpd 

• Aug 1st, 2008

 

Siebel Sales and CallCenter are employee applications
Siebel Sales allows sales force to manage accounts (external to our company), sales oppurtunity (potential revenue generating event) and contacts (person with whom we do business).
Siebel CallCenter allows agents to coordinate and manage all customer interactions.