What is Push Keep Alive Driver for Session Connections?

Provides a heartbeat message that can maintain connections for your communication sessions, and is used with Communication Session Manager (when using Siebel CTI or Siebel Email Response with Siebel Universal Queuing). This helps where Push communication sessions between the Application Object Manager (AOM) and a user’s web browser are dropped, which can happen when a message is not pushed to an agent for a particular length of time. The Push Keep Alive Driver sends a heartbeat message to the AOM, and each agent’s browser, at regular intervals, and this interval is set by one of the driver parameters

 

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