What is the tool used in sap sd support to communicate with the user for handling the tickets

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giri

  • Sep 5th, 2006
 

Hai

CITRIX is the tool  to acces client's enviornment.Under CITRIX  u can find an icon called SYNERGY ( in synergy u can check your tickets.

Giri and jayanth

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reddy

  • Jul 17th, 2011
 

remedy and solution manager

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manoj kumar sahu

  • Jul 22nd, 2011
 

remedy,radix ,

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reddy

  • Aug 22nd, 2011
 

ACS is the tool, whrere we get tickets,

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venkat

  • Nov 24th, 2011
 

we can use solution tracking system(sts) to get the tickets.

Rajat Kumar Rao

  • Jan 19th, 2018
 

Remedy tool

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