Route cause analysis and impact cause analysis for medium seveirity bug?

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sandeep kumar

  • Oct 4th, 2007
 

The root cause analysis is explained like this if any error generate/came?what is the reason to generate it is called root cause analysis

Impact?cause analysis : when ever developer code for bug. That code have impact on other functionality?

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goksn

  • Sep 5th, 2009
 

Usually Root Cause Analysis can be done by '5 why' method.

We should keep on asking why for 5 times, for example,

Why this error happened?
Ans: Due to database error
Why error in database?
Ans: Due to if logic in the PL/SQL
Why error in if condition?
Ans: Due to lack of programmers understanding in Business logic
Why lack of programmers understanding in business logic?
Ans: Documentation is not present.

So the problem lies in Business logic documentation.

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The primary aim of RCA is to identify the root cause of a problem in order to create effective corrective actions that will prevent that problem from ever re-occurring, otherwise known as the '100 year fix'.

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