1.customer sends details of order or sales dept brings order from customer.
2.Enter the order in Sales order (SO)
3.Book an SO
4.Check for ATP (Available to promise)
5. Check for CTP (Capable to Promise) and CTD (capable to deliver)
6.Schedule SOship date
7.Send SO Acknowledgement
8.Resolve SO Holds
9.Release Credit Holds (Go to SO actions tab and release hold or increase the credit amount in customers->>standard-->>profile:amount)
10.Pick material (Pick release material from Inventory)
11.Pick wave MO is generated by system and material is moved to staging
12.prepare material for shipment (Packing)
13.Load Material
14.Ship material (Send ship documentslike bill of lading customer invoice packing list vehicle load sheet)
15.Generate invoice in AR AR-> setup-> Auto invoice and send it to cus.
16.customer followup (calling customer thruphone Dunning letters etc)
17.Customer payment aganist the invoice and receive payment
18.Financial reconcilation (reconsile shipment and payment done by customer)