pavinj

 Profile 

• Jul 17th, 2006

 

Hi SPK

Tickets means, while real time implementation  of SAP initially we get struck at many points. The customer will send many queires to us or to Team Leaders. These queries are called as tickets/issues.

As a functional consultant, we need to tacle these tickets based on time priority..

Answered by Praveen Jakati.

vinod

• Jul 30th, 2006

 

tickets will be sent in the form of screen shot

subramanyamreddy

• Feb 23rd, 2007

 

tickets are day to day problems from end user citrix is the tool that we are using to axcess the client enviornment in citrix we can find an icon called synergy in synergy we can check the client tickets

sivalenka

• Jun 20th, 2007

 

Tickets are the issues raised during the normal course of processing made by End users.
Shortly,
They are problems faced by End users while processing the Transactions.

l.raghavendra

• Aug 31st, 2007

 

This are all depend on the project and client. If we are sitting at client place then it will directly come to our helpdesk mailid. For tickets the client may choose different tools for ex : lotus notes. If teamleader is there he will assign tickets to us.

Regards
Raghu

Sarosh

 Profile Answers by Sarosh Questions by Sarosh

• Sep 19th, 2007

 

Hi,
Tickets in SD can be considered as the problems which the end user or the employee in the company face while working on R/3. Tickets usually occur during the implementation or after the implementation of the project.


You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. The End user will test the same by creating a sales order for the new plant and approve it.

Finally, you request a transport to move the changes to PRODUCTION. Once the change is deployed in production the TICKET is closed

Regards,
Sarosh

Shambhu Sarkar

• Nov 16th, 2007

 

Hi Everybody,

Tickets are error that are facing by the end user or team member while implementation, every tickets have priorty level according to priorty support consultant have to solve the error.

First tickets are checked in testing server, after testing it sent to Business process Team for approval

once get the approval it again test in devlopment server and quality testing server
with the help of basis consultant through transport request

once testing is done and solution of error is confirm then it moves to Production server.

Cheers

Shambhu Sarkar
Certified SAP Consultant