Clarify CRM - The use of the Customer Interaction Manager application in the ClarifyCRM is (Multiple choice)

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The use of the Customer Interaction Manager application in the ClarifyCRM is (Multiple choice)

Skill/Topic: Beginner
A) Knowing the information required to assist/know the customer
B) Tracking all the work performed during the interaction
C) Manage opportunities
D) Manage Field services
Explanation: Customer Interaction manager (CIM) is the application capable of being integrated with telephony which is used by CSRs to interact with existing and prospective customers. It provides quick access to tasks in other application like create case in Support and new order in eOrder.

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Last Update: November 27, 2005

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