Testing - I needed information about Service Level Agreement in case of Software Testing Life Cycle

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I needed information about Service Level Agreement in case of Software Testing Life Cycle

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Total Answers and Comments: 6

Last Update: July 18, 2008 Asked by: Ratna

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Submitted by: Ravikiran

Hi,

SLA stands for Service Level Agreement. This is a agreement that you make with your customers/clients for the services you provide. For example, Company A is giving support service to Company B. Then there should be an SLA prepared between these two companies regarding the type of service/timings of service/resource details/cost details etc. SLA is not applicable only to Product based companies. It is also applicable to Service based companies.

Ravi

Above answer was rated as good by the following members:
nkamuni_mca

November 20, 2005 13:58:20

bkrishna

Member Since: November 2005 Contribution: 2

RE: I needed information about Service Level Agreement...

i think service level agrement means SRS doument depend on that u prepare the Usecases depend on usecase u wil prepare the test cases .It's depends company stands sometimes they wil prepare SRS depand on testcases or some companys depend on usecase they wil prepare the test cases.

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Overall Rating: -3

February 01, 2006 05:39:59

Arunkrishna

RE: I needed information about Service Level Agreement...

SLA is applicable only for product based testing wherein the support for the product after the completion and stuffs are present in SLA. Product behaviour should also be mentioned in that clearly.

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July 13, 2007 09:32:24

Ravikiran

RE: I needed information about Service Level Agreement...

Hi

SLA stands for Service Level Agreement. This is a agreement that you make with your customers/clients for the services you provide. For example Company A is giving support service to Company B. Then there should be an SLA prepared between these two companies regarding the type of service/timings of service/resource details/cost details etc. SLA is not applicable only to Product based companies. It is also applicable to Service based companies.

Ravi

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Overall Rating: +1

April 04, 2008 14:44:38

gampatriveni

Member Since: March 2008 Contribution: 18

RE: I needed information about Service Level Agreement in case of Software Testing Life Cycle

Hi
SLA is the document which contains the services provided by the development company to the client.

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June 24, 2008 06:53:33

amresh08

Member Since: June 2008 Contribution: 27

RE: I needed information about Service Level Agreement in case of Software Testing Life Cycle

Service level agreement is the agreement between two company the company who going to provide service to his client it mainly contain all the parameters/policy between two company for the project.

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July 18, 2008 04:44:14

truetester

Member Since: July 2008 Contribution: 5

RE: I needed information about Service Level Agreement in case of Software Testing Life Cycle

Its the Delivery Team that takes care of this Its the Time lines for the Product / Project to be accomplished in all aspects.

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