bkrishna

 Profile Answers by bkrishna 

• Nov 20th, 2005

 

i think service level agrement means SRS doument,depend on that u prepare the Usecases ,depend on usecase u wil prepare the test cases .It's depends company stands sometimes they wil prepare SRS depand on testcases or some companys depend on usecase they wil prepare the test cases.

Arunkrishna

• Feb 1st, 2006

 

SLA is applicable only for product based testing wherein the support for the product after the completion and stuffs are present in SLA. Product behaviour should also be mentioned in that clearly.

Ravikiran

• Jul 13th, 2007

 

Hi,

SLA stands for Service Level Agreement. This is a agreement that you make with your customers/clients for the services you provide. For example, Company A is giving support service to Company B. Then there should be an SLA prepared between these two companies regarding the type of service/timings of service/resource details/cost details etc. SLA is not applicable only to Product based companies. It is also applicable to Service based companies.

Ravi

gampatriveni

 Profile Answers by gampatriveni 

• Apr 4th, 2008

 

Hi,
SLA is the document which contains the services provided by the development company to the client.

amresh08

 Profile Answers by amresh08 

• Jun 24th, 2008

 

Service level agreement is the agreement between two company, the company who  going to provide service to his client, it mainly contain all the parameters/policy between two company for the project.

truetester

 Profile Answers by truetester 

• Jul 18th, 2008

 

Its the Delivery Team that takes care of this ,  Its the, Time lines for the Product / Project to be accomplished in all aspects.