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Industry News CRMSurvey: High-tech, computer firms struggle with online customer issues
Author: feeds.computerworld.com Published: 11th Jan 2006 Visited: 358 times
Although companies in the high-tech industry are doing more to shield customer information from third parties, they’re sharing more data with their own business partners and failing to respond quickly to customer e-mails, according to a study by The Customer Respect Group.
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